E-Commerce – The “Must-Have” in your Digital Marketing Scheme

Digital Marketing is a handful and giving a wide set of possibilities to fit to any type of businesses. Whether you are a B2B or B2C company, you deserve to set a well-design Digital Marketing strategy in order to enhance your business. For some, this is a “swiss-knife” as you can do incredible number of things with the very same tools. For most of us, this is a delicate subject where we are lost due to the number of levers we can use and its quick development. The goal of this small article, is to focus on main levers/marketing channels that you deserve to work on/with.

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Who is the consumer of Today (2015) and the Customer of Tomorrow (2020)

Nowadays, companies in each and every sector are trying to better understand their customers. Customer Relationship Management (CRM), customer-centric management, contact-client are so many customer-based strategies. Throughout decades, we came from a “product-based management” to a “customer-based management”. We used to read books about how to increase the profit by having a better lean management, building a factory to produce more with lesser cost and lower price. Now, we have so many books treating about how to tackle the market by increasing the customer-experience, entertaining the community, sharing the values with your consumers, how to communicate directly to your target, etc.

So who are the customers of today, in 2015? And how would be the ones of Tomorrow, in 2020?  Continue reading